Making Parks and Recreation a Priority
10 TOOLS TO PROVIDING EXCEPTIONAL CUSTOMER SERVICEJUNE 9 | 10:00 AM CT | 0.1 CEUsCarolina Vester, Assistant Director, Coral Gables Community RecreationThis session will focus on some of the top 10 tools and strategies to providing exceptional customer service to your community and clients. There will also be a focus on early recognition of potentially disastrous customer complaints and de-escalation techniques. Be prepared to put yourself in the shoes of your customer as we run through a few group scenarios and exercises.
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