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Virtual Education - 10 Tools to Providing Exceptional Customer Service

  • 09 Jun 2021
  • 10:00 AM
  • Virtual



JUNE 9 | 10:00 AM CT | 0.1 CEUs
Carolina Vester, Assistant Director, Coral Gables Community Recreation
This session will focus on some of the top 10 tools and strategies to providing exceptional customer service to your community and clients.  There will also be a focus on early recognition of potentially disastrous customer complaints and de-escalation techniques. Be prepared to put yourself in the shoes of your customer as we run through a few group scenarios and exercises.

Learning Objectives

  • Identify the top 10 tools and techniques to providing exceptional customer service.
  • Recognize and de-escalate customer complaints.
  • Develop staff training techniques to bring back to the team.
  • About Carolina Vester: Carolina Vester is the Community Recreation Assistant Director for the City of Coral Gables. Ms. Vester is a certified Six Sigma Green Belt, Playground Safety Inspector (CPSI), Aquatic Facility Operator (AFO) and a licensed Comprehensive Aquatic Risk Management Program and Lifeguard Instructor with an emphasis in Special and Open Water Aquatic Facilities. For the last fourteen years, she has transitioned through various positions within the City’s Community Recreation Department, including Aquatics Supervisor for the Venetian Pool, and was named City of Coral Gables Employee of the Year for 2013. She is a proud University of Miami Alumna with a Bachelor of Science in Communication. It is Ms. Vester’s professional goal to create a sustainable infrastructure and World-Class amenities for all parks and facilities within the Department.

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