Parks and Rec Customer Service Workshop with AI: 103
Description: In this workshop, participants will learn how to harness AI tools to improve the efficiency and effectiveness of customer service interactions in Parks and Recreation. From drafting clear and friendly email responses to automating routine inquiries, this session will provide hands-on experience with AI tools like ChatGPT, Claude, and Gemini. Participants will also explore the best practices for handling complex inquiries that require human intervention.
Key Highlights:
- Writing and Revising Email Responses with AI: Learn how to draft and revise email responses using AI tools, ensuring clarity, professionalism, and timely replies.
- Custom GPTs for FAQs: Understand how to use custom GPTs to automate responses to frequently asked questions, freeing up time for more complex tasks.
- Identifying When Human Intervention Is Needed: Develop skills in recognizing which inquiries can be automated and which require a personal touch.
- Hands-On Setup and Use of AI Tools: Guide participants through setting up and using AI tools like ChatGPT, Claude, and Gemini for customer service tasks.
- Breakout Sessions for Practical Application: Collaborate in small groups to respond to difficult community emails using AI, iterating prompts for best results.
Who Should Attend? This workshop is ideal for Parks and Recreation customer service teams, administrators, program coordinators, and professionals looking to improve their communication processes using AI tools.
Learning Objectives:
- Craft Effective AI-Powered Responses to Inquiries: Participants will learn to use AI tools to draft and revise email responses to customer inquiries, ensuring quality and accuracy.
- Automate Routine Customer Service Responses: Participants will understand how to set up automated responses for frequently asked questions using custom GPTs, enabling a more streamlined process.
- Determine When Human Responses Are Necessary: Participants will learn to identify which inquiries can be effectively handled by AI and which should be escalated to human customer service representatives.
Collaborate and Iterate on Customer Service Scenarios: Participants will engage in group exercises to collaboratively develop AI-driven responses to challenging customer service scenarios, refining prompts to achieve optimal results
Includes: .1CEU
If you have any questions or concerns, please contact the KRPA office at 785-235-6533 or jamie@krpa.org.
KRPA Event Policy:
No Refunds: Please note that all registrations are non-refundable. We regret that we cannot offer refunds for any cancellations.
Substitutions: We do allow substitutions. If you are unable to attend the event, you may transfer your registration to another person. Please notify us of any substitutions at least 48 hours prior to the event.
Registration Fees: All registration fees must be paid in full within 30 days of registration. Failure to pay within this timeframe may result in the cancellation of your registration.
Commercial Vendor Workshop Attendance
The Kansas Recreation and Parks Association (KRPA) values the contributions and engagement of our commercial partners. To maintain a professional environment that supports both educational and networking opportunities for our members and sponsors, KRPA has established the following policy regarding commercial vendors attending workshops and events:
Policy Overview: Commercial vendors may not register or participate as general workshop attendees unless they are sponsoring the specific event in question. This policy ensures that the presence of commercial entities at KRPA events is aligned with their purpose of networking and building relationships within a professional context, while respecting the intent of these events as learning opportunities for non-commercial attendees.
Commercial Vendor Definition: According to the KRPA bylaws Commercial Vendor is defined as: Individuals, organizations, companies, or business firms selling products or services to recreation, park, conservation, and leisure service agencies.
Exclusions: Commercial vendors may register and participate in these certification programs as general attendees. These courses are designed to provide specialized training and a certification from the National Recreation and Park Association. We understand the need of vendors may have to receive these certifications.
